How-to guides

Everything your team needs to get running — written step by step, with a short video for each one. Start at the top if you're setting up for the first time.

Admin & Manager

Full access

You see the whole organisation. These are in setup order — work down the list once and your company is live. Each one takes a few minutes.

01

Set up your organisation

~3 min

The first thing to do after signing in. Your branding here flows through to every email your students, tutors and clients receive.

  1. Sign in at your company's X-Area address with the details you were sent.
  2. Open Settings from the bottom of the left sidebar.
  3. Under General, confirm your organisation name and contact email.
  4. Under Branding, upload your logo and set your primary and accent colours. These appear on emails, the client portal and the student portal.
  5. Check Billing & Plan to see which features your plan includes.
Set branding before you invite anyone. Invitation emails use whatever is saved at the moment they're sent.
02

Add your subjects

~2 min

Subjects tie everything together — sessions, enrolments, assessments and grades all hang off them. Do these before adding students.

  1. Click Subjects in the left sidebar.
  2. Click Add Subject in the top right.
  3. Enter a name and a short code — for example Mathematics Grade 12 and MATH12. The code is what shows on badges throughout the app.
  4. Save, and repeat for every subject you teach.
03

Add tutors

~3 min

Two ways to do this: add them yourself, or send a link and let them sign themselves up.

  1. Click Tutors in the left sidebar.
  2. Click Add Tutor and fill in their name, email and phone number.
  3. Save. They receive an invitation email with a temporary password.
  4. Or, to let them sign themselves up: click Generate Link, then Copy Link, and send that link to your tutors.
Tutors given a temporary password must set their own on first sign-in — they can't reach anything else until they do.
04

Add students

~4 min

One at a time, a whole spreadsheet at once, or a link students use to register themselves.

  1. Click Students in the left sidebar.
  2. One student: click Add Student and fill in their name, email and details.
  3. A whole list: click Import CSV and upload your spreadsheet.
  4. Let them sign up: click Generate Link, then Copy Link, and share it.
Only students who sign up through the link get a login for the student portal. Students you add yourself or import by CSV still receive emails and can check in to sessions, but can't sign in until they register.
05

Enrol students in subjects

~2 min

Enrolment is what connects a student to a subject. Without it they won't appear on registers, won't receive session invitations, and won't see assessments.

  1. Open Subjects and click the subject you want.
  2. Find the Enrolled Students section.
  3. Add each student who takes that subject.
  4. You can also do it from the other direction — open a student from Students and manage their subjects there.
06

Schedule a session and share the check-in link

~3 min

Scheduling a session emails everyone enrolled in that subject, with a calendar invite attached.

  1. Click Sessions in the left sidebar, then Schedule Session.
  2. Choose the subject and the tutor taking it.
  3. Set the title, start and end time, and a location or online meeting link.
  4. Save. Enrolled students are emailed an invitation with a calendar file.
  5. Open the session and use Copy Link under Check-in Link to share the check-in page.
You never mark a session finished by hand. It becomes In Progress at the start time and Completed at the end time on its own.
07

Track attendance

~2 min

Students check themselves in — you only step in for exceptions.

  1. Students open the check-in link, enter their email, and confirm. Check-in opens 15 minutes before the start time.
  2. Anyone checking in more than 5 minutes after the start is recorded as Late rather than Present.
  3. When the session ends, everyone enrolled who never checked in is marked Absent automatically.
  4. Click Attendance in the sidebar to see the register and rates per student and per subject.
  5. To excuse someone, open the session's register and mark them Excused.
08

Create an assessment

~5 min

Homework, a test, or a self-marking multiple-choice quiz. Nothing reaches students until you publish it.

  1. Click Assessments in the left sidebar, then New Assessment.
  2. Choose the subject and tutor, and give it a title.
  3. Pick how students answer: File + Text Answer, File Upload Only, Text Answer Only, or Quiz (MCQ).
  4. If you chose Quiz, add your questions and mark the correct option for each.
  5. Set the max score and the deadline, and write any instructions.
  6. Optionally upload a question paper for students to download.
  7. Save, then click Publish on the assessment page. Only now are students notified.
Quiz results are released automatically once the deadline passes — students are emailed their score and a breakdown of each answer.
09

Verify school marks

~2 min

Students record the marks they get at their own school or university and upload proof. You check the proof matches before the mark counts anywhere.

  1. Click School Marks in the left sidebar. Pending shows everything waiting on you.
  2. Use the Student dropdown to narrow to one student, or the search box to filter the visible rows.
  3. Click the evidence thumbnail to open the photo or file, and compare it with the claimed score.
  4. If it matches, click Verify and confirm.
  5. If it doesn't, click Reject and write the reason — the student is sent that reason so they can fix it.
  6. With a student selected, click View by Graph to see their marks trend by subject over time.
Only verified marks count towards averages, the tutoring-versus-school comparison and anything a client sees. Pending claims are ignored.
10

Read session feedback

~2 min

About 15 minutes after a session ends, every student who checked in is asked to rate it out of five. Nothing to set up — it runs on its own.

  1. Click Session Feedback in the left sidebar.
  2. The tiles at the top show your average rating, how many ratings came back, and your response rate.
  3. Rating spread shows how many gave 5 stars, 4 stars and so on — useful for spotting a few unhappy students hidden behind a decent average.
  4. The By tutor table gives each tutor's average. Click View to see only their sessions.
  5. The table at the bottom lists every rating with the student's name and comment.
You see student names. Tutors don't — they only see their own average and comments with names removed, which is what makes honest ratings possible.
11

Give a client portal access

~3 min

Schools, companies or parents sponsoring students get a read-only view of attendance and results — no login to manage.

  1. Click Clients in the left sidebar, then Add Client.
  2. Enter the client's name and contact details, and save.
  3. Link the students they sponsor to that client.
  4. Generate their portal link and email it to them.
  5. They open the link to see attendance trends, session history and verified results — no password needed.
The portal link is the password — anyone holding it can view that client's students. Regenerate it if it's ever shared by mistake.

Tutors

Your students only

Tutors see the students enrolled with them, and nothing else. These five cover a normal week.

01

Your first sign-in

~2 min

You'll have an invitation email with a temporary password.

  1. Open the invitation email and click through to the sign-in page.
  2. Sign in with your email and the temporary password.
  3. You're asked to set your own password straight away — you can't go further until you do.
  4. You land on your Dashboard, showing your upcoming sessions and anything needing attention.
02

Run a session

~3 min

Share the check-in link at the start, and the register fills itself in.

  1. Click My Sessions in the left sidebar to see what's coming up.
  2. Open the session and use Copy Link to get its check-in link.
  3. Share it with your students — on the board, in your group chat, however you like.
  4. Watch the register fill in under Attendance as they check themselves in.
  5. Anyone enrolled who never checks in is marked absent automatically when the session ends.
Check-in opens 15 minutes before the start. Anyone more than 5 minutes late is recorded as Late, not absent.
03

Set and grade work

~5 min

Create the assessment, publish it, then grade what comes back.

  1. Click Assessments, then New Assessment.
  2. Choose your subject, set a title, max score and deadline, and pick how students answer.
  3. Save, then click Publish — students are only notified at this point.
  4. As submissions arrive, open the assessment and click a student to grade them.
  5. Enter their score and a comment, and save.
Choose Quiz (MCQ) and it marks itself — results go out automatically once the deadline passes.
04

Verify your students' school marks

~2 min

Same review queue as an admin, filtered to the students enrolled with you.

  1. Click School Marks in the left sidebar.
  2. You'll only see students enrolled with you.
  3. Pick a student from the dropdown to review them one at a time.
  4. Open the evidence, check it against the score, then Verify or Reject with a reason.
  5. Click View by Graph to see whether that student is improving.
05

See your feedback

~1 min

Students rate your sessions out of five afterwards. You see the ratings, never who left them.

  1. Click My Feedback in the left sidebar.
  2. Your average rating and how many students replied are at the top.
  3. Rating spread breaks it down by star, so a couple of low scores don't disappear behind a good average.
  4. Comments are listed underneath, with names removed.
Names are withheld deliberately, so students can be honest. Admins and managers do see them.